WhyGraphic - Frequently Asked Questions
1. What is your return policy?
We want you to love what you ordered! If you're not completely satisfied with your purchase, we offer a 30-day return policy. You can return most items in their original condition for a full refund or exchange. Please make sure the product is unworn, unwashed, and has all tags attached.
2. What sizes do you offer for jeans/pants?
Here are the sizing details for our jeans and pants:
| Size | Waist Size (cm) | Seat Circumference (cm) | Cuff (cm) | Outer Length (cm) | Thigh Circumference (cm) |
|---|---|---|---|---|---|
| S | 70 | 98 | 57.5 | 103 | 61.5 |
| M | 74 | 102 | 59 | 105 | 63.5 |
| L | 78 | 106 | 60.5 | 107 | 65.5 |
| XL | 82 | 110 | 62 | 109 | 67.5 |
| XXL | 86 | 114 | 63.5 | 111 | 69.5 |
If you need help choosing the right size, feel free to contact us!
3. How do I care for my Y2K items?
To keep your pieces looking fresh, we recommend washing them inside out in cold water and air drying when possible. Avoid bleach or harsh chemicals. Each item may have specific care instructions on its tag, so please check that too!
4. Do you ship internationally?
Yes! We offer international shipping to a variety of countries. Shipping rates will vary depending on your location. For more information, check out our [shipping policy].
5. How long will it take for my order to arrive?
Orders typically ship within 1–3 business days. Delivery time depends on your location, but domestic shipments generally arrive within 5–7 business days. International shipments may take longer. You’ll receive a tracking number once your order ships. We hope to get your products within 14 business days though. Feel free to contact us for help!
6. Do you restock sold-out items?
We occasionally restock popular items, but limited-edition pieces or unique items might not be restocked. If an item you want is out of stock, sign up for our newsletter or follow us on social media to stay updated on restocks and new arrivals!
7. Can I exchange my item for a different size or color?
Yes, exchanges are possible as long as the item is still within our 30-day return period. If you need a different size or color, simply reach out to us and we’ll help you through the process.
8. Are your products true to size?
Our products are generally true to the sizes listed in the size charts. However, sizing can vary depending on the fit and fabric of the item. We always recommend checking the size chart for measurements before purchasing.
9. How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you haven’t received tracking information, please contact us and we’ll help you out!
10. Can I cancel my order?
Once an order is placed, we begin processing it right away to get it to you as quickly as possible. If you need to cancel or change your order, please reach out to us within 24 hours of placing your order. After that, we may not be able to accommodate changes.
11. Are your products sustainable?
We’re committed to offering clothing that reflects both style and sustainability. Many of our pieces are made from eco-friendly materials, and we are constantly working to improve our sustainability practices. Stay tuned for more updates!
12. Do you offer collaborations or custom designs?
We love working with creative individuals! If you’re interested in collaborating or have a custom design idea, feel free to contact us. We’re always excited to work on new and unique projects!
13. What’s the meaning behind the name "WhyGraphic"?
Great question! "WhyGraphic" represents the bold, graphic-driven designs that were iconic during the Y2K era. It’s a nod to the visual culture of the early 2000s, where graphic art and streetwear collided to create something totally fresh and revolutionary.